11 Insurance Chatbot Use Cases Why Providers Need AI Now

health insurance chatbot

Below you’ll find everything you need to set up an insurance chatbot and take your first steps into digital transformation. If you don’t have a conversational engagement strategy, you could be missing opportunities to interact with customers and building long-lasting relationship with them. In addition, chatbots can also be used to grant access to patient information when needed.


Users can interact with chatbots via text, microphones, and cameras.For example, Woebot, which we listed among successful chatbots, provides CBT, mindfulness, and Dialectical Behavior Therapy (CBT). Chatbots ask patients about their current health issue, find matching physicians and dentists, provide available time slots, and can schedule, reschedule, and delete appointments for patients. Chatbots can also be integrated into user’s device calendars to send reminders and updates about medical appointments. Whether you choose to use a simple NPS (Net Promoter Score) survey or a detailed customer experience questionnaire, a chatbot helps you attract user attention and drive more answers than any other method. While chatbots can never fully replace human doctors, they can serve as primary healthcare consultants and assist individuals with their everyday health concerns. This will allow doctors and healthcare professionals to focus on more complex tasks while chatbots handle lower-level tasks.

Top 8 Use Cases of Insurance Chatbots

Chatbots collect patient information, name, birthday, contact information, current doctor, last visit to the clinic, and prescription information. The chatbot submits a request to the patient’s doctor for a final decision and contacts the patient when a refill is available and due. Another simple yet effective use case for an insurance chatbot is feedback collection. A chatbot can support dozens of languages without the need to hire more support agents. Securely integrate work apps with Frontman and enable seamless services to the end-users. We are the only AI from the ground up for conversational engagements across ecosystems and we have massive scale.

  • Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants.
  • Customers were operating in the dark with little insight into competitive policies and coverage.
  • In emergency situations, bots will immediately advise the user to see a healthcare professional for treatment.
  • An insurance chatbot powered by artificial intelligence is a virtual assistant capable of communicating with clients via instant messaging platforms, websites, or mobile applications.

Let’s say a client asks an insurance chatbot about their car insurance policy. The chatbot should be able to understand the question and provide the client with the relevant information. This is where AI-powered chatbots come in, as they can provide 24/7 services and engage with clients when they need it most. The easy implementation of these AI solutions enables companies to reach a larger number of customers and possible clients. After a while, you realize that many of your customers use other channels, like email. If you are interested in knowing how chatbots work, read our articles on voice recognition applications and natural language processing.

What’s the most common flaw causing a chatbot to fail?

Today, chatbots offer diagnosis of symptoms, mental healthcare consultation, nutrition facts and tracking, and more. For example, in 2020 WhatsApp teamed up with the World Health Organization (WHO) to make a chatbot service that answers users’ questions on COVID-19. Insurance chatbots, rule-based or AI-powered, let you offer 24/7 customer support.

health insurance chatbot

The use of an Insurance chatbot can help brands acquire, engage, and serve their customers. By deploying an insurance bot, it becomes easy to cater to the needs of customers at every stage of their journey. Companies that use a feature-rich chatbot for insurance can provide instant replies on a 24×7 basis and add huge value to their customer engagement efforts.

Insurance chatbot provides services in a particularly welcoming manner and with customer loyalty check questions it collects valuable feedback for the brand or services. Claims processing is one of the most important functions of the insurance company. The speed and convenience of this process have a long bearing on the reputation of the insurance company.

Creating a chatbot that provides the kind of benefits that insurance businesses need requires a specific set of skills. Our team of experts has the necessary experience to help you create a chatbot that meets the unique needs of your insurance business. In addition, chatbots can proactively reach out to insurance customers to offer assistance. Chatbots can improve client satisfaction by providing quick and efficient customer service. Chatbots can help insurers save on customer service costs as they require less manpower to operate.

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